Privacy Policy
Who we are
Flip Flop Studios Inc. ("Flip Flop Studios," "we," "us") is a Canadian marketing agency based in Calgary, Alberta. We set up and run done-for-you marketing automation for small local businesses on our own platform. This policy explains how we collect, use and protect personal information, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
Our privacy contact
Shelley Bedford, Privacy Officer, is responsible for how we handle personal information. You can reach her at connect@flipflopstudios.com or 825-900-9648.
What information we collect
- Contact details you give us, such as your name, business name, email address and phone number, when you book a call, fill in a form, chat with us or message us.
- Information you provide when you become a client, such as billing details and the accounts we connect on your behalf.
- Calls and messages with us. When you call or text us, your call or message may be answered by our virtual assistant, and calls and chats may be recorded or transcribed so we can respond and keep accurate records.
- Basic technical information about how you use our website, such as the pages you visit and the type of device you use, collected through cookies and similar tools.
How we use your information
- To respond to your enquiries and book marketing check-ups.
- To set up, run and support your marketing.
- To send you service updates, invoices and account notices.
- To improve our website and our services.
Cookies and analytics
Our website uses cookies and similar tools to keep forms, booking and chat working and to understand how visitors use the site. You can control cookies in your browser settings. Some parts of the site may not work properly without them.
Text messages (SMS)
If you give us your mobile number and agree to receive texts, we may send you messages about your enquiry, appointments and our services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. We do not share your mobile number or text message consent with third parties or affiliates for their marketing or promotional purposes.
Email and SMS consent (CASL)
We follow Canada's Anti-Spam Legislation (CASL). We only send commercial email and SMS messages with your consent. You can withdraw consent at any time by replying STOP to a text, clicking the unsubscribe link in an email, or contacting us. Withdrawing consent does not affect messages we need to send to provide a service you have signed up for.
Information we handle for our clients
When we run marketing for a client, we handle their customers' contact details and messages on the client's behalf and only to provide our services. Each client is responsible for having consent to contact their own customers. We keep this information confidential and do not use it for our own marketing.
How we share your information
We do not sell your information. We share it only with the service providers we use to run our platform and deliver our services (such as hosting, phone, text and email delivery, and payment processing), and when required by law. Our service providers must protect your information and may only use it to provide services to us.
Storage outside Canada
Some of our service providers store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country. You can contact our Privacy Officer for more information about our use of service providers outside Canada.
How we protect your information
We use reasonable physical, technical and administrative safeguards to protect personal information, including secure systems, password protection and limiting access to people who need it to do their work.
How long we keep it
We keep your information only as long as we need it to provide our services and meet our legal obligations. When you end your service with us, we delete or de-identify your information within a reasonable time, unless the law requires us to keep it longer.
Your rights and choices
You can ask to see or correct the personal information we hold about you, ask us to delete it, or withdraw your consent for marketing messages. Contact our Privacy Officer to make a request, and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page with a new "last updated" date.
Contact
Flip Flop Studios Inc., Calgary, Alberta, Canada
Email: connect@flipflopstudios.com · Phone: 825-900-9648