Terms of Service

About these terms

These terms apply to your use of the Flip Flop Studios website and to the marketing services provided by Flip Flop Studios Inc. ("Flip Flop Studios," "we," "us") to our clients ("you"). Booking a free marketing check-up does not commit you to anything. When you become a client, these terms apply together with your plan details and any written service agreement we sign with you.

What we provide

We set up and run done-for-you marketing automation for small local businesses on our own platform. The services included in each plan are listed on our Plans page. We set everything up for you and help you run it.

Plans, billing and payment

• All prices are in Canadian dollars (CAD) and are before GST.
• Plans are billed in advance, monthly or annually. Annual plans include two months free.
• Essentials has no setup fee. Growth and Autopilot have a setup fee that is waived when you sign a 6-month agreement.
• Extra messages and minutes beyond your plan limits are billed at cost plus 20%.
• Advertising spend (for example on Facebook, Instagram or Google) is paid by you directly to the advertising platform and is separate from your plan fee.
• Custom projects, such as e-commerce or course and membership hosting, are quoted separately.

Late or failed payments

If a payment fails or is unpaid for 7 days, we may pause your services until the account is brought up to date.

Price changes

We will give you at least 30 days' notice before any change to your plan price.

Contracts and cancellation

• Essentials is month to month.
• Growth and Autopilot are month to month with a setup fee, or a 6-month agreement with the setup fee waived.
• Any plan can be cancelled with 30 days' written notice by email or phone.
• If you end a 6-month agreement before it is complete, the setup fee that was waived becomes payable.
• Annual plans are paid in advance and are non-refundable.

When you leave

• Your business, your domain, your content and your customer list belong to you.
• On request, we will provide an export of your contacts.
• If we provided a phone number for your business, you can take it with you. We will help transfer it to your new provider, subject to that provider's transfer process.
• Website hosting and platform features end when your service ends.

Your responsibilities

• Give us accurate information about your business and the accounts we connect for you.
• Make sure you have consent to contact the customers and contacts we message on your behalf, and follow the laws that apply to your business, including Canada's Anti-Spam Legislation (CASL).
• Review and approve the information our AI features use, such as answers for the AI chat and AI receptionist.
• Do not use our services to send spam, contact people without consent, or do anything unlawful.

Our responsibilities

We provide the services in your plan with reasonable skill and care, and we keep your business information confidential. We do not guarantee any specific results, leads, sales or revenue. Marketing results depend on many factors outside our control.

AI features

Some services use artificial intelligence, such as the AI chat and AI receptionist. AI answers are based on the information you approve, but can occasionally be incomplete or wrong. We set these features up carefully and you can review or change them at any time.

Service availability

Our platform relies on third-party technology and service providers. We work to keep everything running smoothly but can't guarantee the service will always be uninterrupted or error-free.

Third-party services

Our platform connects to other services you may use, such as social media, advertising and payment providers. Those services have their own terms and policies, and you remain responsible for your accounts with them.

Suspension

We may pause or end services if an account is unpaid, or if the services are used to send spam, contact people without consent, or break the law.

Indemnity

You agree to cover any claims, fines or costs that arise from messages sent to your contacts without proper consent, or from information you provided to us that was inaccurate or unlawful.

Limitation of liability

To the fullest extent permitted by law, Flip Flop Studios is not liable for indirect, incidental or consequential damages arising from your use of our services. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms from time to time. We will post the updated version on this page with a new "last updated" date and give clients 30 days' notice of any material change.

Contact

Flip Flop Studios Inc., Calgary, Alberta, Canada
Email: connect@flipflopstudios.com · Phone: 825-900-9648